Social operations platform
Run every customer conversation from one inbox.
Facebook DMs, Instagram comments, and WhatsApp messages land in a single queue. AI writes the reply from your own knowledge base — your team approves it before anything is sent.
3 platforms
one triage queue, one team
< 1 second
webhook to inbox latency
100%
of AI replies human-approved
Every action
logged to an audit trail
How it works
From connected to answering in minutes.
01
Connect your pages
One OAuth flow links your Facebook Pages, Instagram Business accounts, and WhatsApp numbers. Tokens are encrypted at rest.
02
The inbox fills itself
Full history sync pulls past posts, comments, and conversations. Webhooks stream every new message into the queue in real time.
03
Approve AI drafts
Every incoming message gets a reply drafted from your knowledge base. Review, edit, approve — nothing sends without a human.
Capabilities
The whole social operation. Not just the inbox.
Unified inbox
DMs and comments from every connected channel in one queue — with status, filters, labels, and per-thread history. Stop tab-hopping between Meta Business Suite and WhatsApp.
AI drafts, on approval
Replies are generated from your own knowledge base — product docs, policies, FAQs — so the AI answers like your team, not like a chatbot. Approval is mandatory; every decision is logged.
AI draft · grounded
Yes — we deliver every Friday for orders placed before 2 PM…
Moderation gate
Profanity, payment requests, and sensitive inquiries are held for review before they ever reach a customer.
Meta ads, connected
Sync campaigns, ad sets, and delivery status from your ad account — and generate new ad copy from what already performed.
Scheduled publishing
Queue posts across Facebook and Instagram, time-zone aware, with retry-safe delivery.
Knowledge-base RAG
Upload your docs once. Drafts, comment replies, and review responses all cite the same source of truth — per channel, per brand.
Comment operations
Sync full comment history, filter by status and intent, reply inline, and route what needs escalation — including page reviews.
Built for teams that answer to someone
AI that never speaks for you without permission.
Most tools bolt AI onto autopilot. SocialPilot is built the other way around: human approval is the default, and the system keeps receipts for everything — who approved what, when, and on which channel.
Try it on your own pagesHuman-in-the-loop by default
AI drafts wait for approval. Auto-reply is opt-in, per rule, per channel.
Audit-grade logging
Every send, approval, and admin action is recorded with actor and timestamp.
Strict tenant isolation
Channels, inboxes, and notifications are scoped to their owner. Signed webhooks only.
Native Meta Graph API
Direct integration, no middleman relay. Webhooks hit your queue in under a second.
Pricing
Start free. Upgrade when it earns it.
Every plan starts with a 10-day full-feature trial. No credit card required.
Free
- Up to 2 social channels
- 100 AI auto-replies / mo
- Basic knowledge base
- Manual scheduling
Pro
Popular- Up to 10 social channels
- 2,500 AI auto-replies / mo
- Advanced RAG knowledge base
- Meta ads & auto moderation
- Priority support
Enterprise
- Unlimited social channels
- Unlimited AI auto-replies
- Custom AI system prompts
- Multi-user role management
- Dedicated account manager
Your customers are already messaging.
Answer them from one place.
No credit card · Set up in minutes