Social operations platform
Run every customer conversation from one inbox.
Facebook DMs, Instagram comments, and WhatsApp messages land in a single queue. AI writes the reply from your own knowledge base — your team approves it before anything is sent.
Interactive Workflow Studio
Watch SocialPilot in live action.
No static screenshots or guesswork. See how our AI engine unifies Meta channels, automates sales directly from post comments, and shields your brand 24/7.
Avg RAG Generation Latency
420ms
Webhook Event Ingested
Knowledge Grounding
AI Draft Generation
Human Verification
10:24 AM • Verified via Meta Graph API
3 platforms
one triage queue, one team
< 1 second
webhook to inbox latency
100%
of AI replies human-approved
Every action
logged to an audit trail
How it works
From connected to answering in minutes.
01
Connect your pages
One OAuth flow links your Facebook Pages, Instagram Business accounts, and WhatsApp numbers. Tokens are encrypted at rest.
02
The inbox fills itself
Full history sync pulls past posts, comments, and conversations. Webhooks stream every new message into the queue in real time.
03
Approve AI drafts
Every incoming message gets a reply drafted from your knowledge base. Review, edit, approve — nothing sends without a human.
Capabilities
The whole social operation. Not just the inbox.
Unified omnichannel inbox
DMs and comments from Facebook Pages, Instagram Business, and WhatsApp Cloud in one queue — with filters, labels, and per-thread history.
AI drafts, on approval
Replies are generated from your own knowledge base — product docs, policies, FAQs — so the AI answers like your team, not like a chatbot. Approval is mandatory; every decision is logged.
AI draft · grounded
Yes — we deliver every Friday for orders placed before 2 PM…
Comment-to-DM Sales Engine
Turn post comments into immediate orders. When a customer comments 'Price koto?' or 'How much?', SocialPilot automatically likes the comment, replies publicly, and instantly sends a private Messenger DM with product details, pricing, and a 1-click checkout button.
Team Seats & Collision Guard
Invite teammates with distinct roles: Owner, Admin, Agent/Reviewer, and Viewer. Real-time typing indicators and WebSocket thread locks prevent two agents from sending conflicting replies to the same customer simultaneously.
AI spam & phishing shield
Profanity, scam links, competitor hijacking, and malicious bots are held and auto-hidden within 0.38s before prospective buyers see them.
Meta ads & 1-click boosting
Sync campaigns and ad sets from your Meta Ad Account — boost high-performing posts into paid ads with one click, and manage sponsored comments.
Scheduled publishing & AI captions
Queue posts across Facebook and Instagram with time-zone intelligence, visual previews, and AI caption generation.
Knowledge-base RAG grounding
Upload PDFs, DOCX, and product FAQs once. Drafts, comment replies, and customer responses cite your exact policies and inventory.
Full comment operations & reviews
Sync full post comment history, filter by customer purchase intent, reply inline, and manage Facebook page reviews.
Built for teams that answer to someone
AI that never speaks for you without permission.
Most tools bolt AI onto autopilot. SocialPilot is built the other way around: human approval is the default, and the system keeps receipts for everything — who approved what, when, and on which channel.
Try it on your own pagesHuman-in-the-loop by default
AI drafts wait for approval. Auto-reply is opt-in, per rule, per channel.
Audit-grade logging
Every send, approval, and admin action is recorded with actor and timestamp.
Strict tenant isolation
Channels, inboxes, and notifications are scoped to their owner. Signed webhooks only.
Native Meta Graph API
Direct integration, no middleman relay. Webhooks hit your queue in under a second.
Pricing
Start free. Upgrade when it earns it.
Every plan starts with a 10-day full-feature trial. No credit card required.
Free
- Up to 2 social channels
- 1 team seat included
- 5 AI draft replies / day
- 10 AI comment replies / day
- 20 outbound DMs / day
- RAG knowledge base & scheduling
Pro
Popular- Up to 10 social channels
- Up to 10 team seats with RBAC
- 500 AI draft replies / day
- 2,000 AI comment replies / day
- 5,000 outbound DMs / day
- Comment-to-DM automated sales engine
- Meta ads management & post boosting
- Priority customer support
Enterprise
- Unlimited social channels
- Unlimited team seats & custom roles
- Unlimited AI replies & outbound DMs
- Custom quotas & tenant overrides
- Meta ads management & analytics
- Multi-tenant workspace isolation
- Dedicated account manager
Need 50+ channels or custom quotas for an agency?
We offer tailored plans for marketing agencies, multi-brand e-commerce conglomerates, and high-volume operations. Includes dedicated infrastructure, custom AI rate limits, white-label exports, and direct support.
Frequently Asked Questions
Everything you need to know about SocialPilot
Transparent answers about Meta authorization, AI safety guardrails, billing, and team collaboration.
Your customers are already messaging.
Answer them from one place.
No credit card · Set up in minutes